Beautiful selection of rugs. However, terrible customer service when I had concerns over the quality of the product. The manager/ owner was very dismissive and non apologetic. She did not offer to come see the rug in person or clean it. Just blamed me after seeing a picture. When you spend a lot of money you expect amazing service. Disappointed as I love the rug style!

Approximate cost of services:
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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