Dave from Hamilton

Horrendous quality and customer service. Worst decision of my life was to purchase from Rosehaven! It has put a tremendous stress on our marriage and almost ruined it! They will tell you in their brochures that " we are not be finished until the customer is totally satisfied" but to your face will say " We will never satisfy you". They do not repair defects properly. They only try to cover them up so they can get past the one year warranty leaving you on your own. They will make you hollow promises. They don't pay their trades well and it shows in the finished product. This comes directly from the mouths of the various trades themselves! Numerous homes have leaks and bird nests inside the attic because the flashing was never installed properly, one of the most important parts of the construction. This is inexcusable! Loud banging from furnace ducts as they expand and contract. Forget about sleeping at night!! Do not do any upgrades through the builder. They are very expensive and the quality is very poor, plus they will substitute and not install what you picked! Be prepared to be off work for months after the closing date to allow the builder access to your house for repairs! This is my 3rd new home purchase. In the first two, I only had to take a few days off to get all the repairs done. I never expected anywhere near perfection with a "Production Home" but this Roshehaven build is purely abysmal! Don't be fooled by how the houses look on the outside. Rosehaven is big on " Eye Candy" but terrible construction! To this day I have still not heard a single " We're sorry" from the builder. If you do buy a Rosehaven home or from any other builder it is imperative that you hire a home inspector before the year end to check many of these hidden expensive issues!