Myriam from Toronto

The issue started a few weeks back when we noticed our lights flickering throughout the house. On Mother's day, we lost partial power to the house, accompanied by popping sounds from the meter outside. When Toronto Hydro arrived on site, they informed us that we had a defective lug and corroded meter base which needed replacement ASAP. That evening, I emailed Bill Tang of KNT(as well as other electricians) as he was recommended to me by a friend. Bill responded to my email within a few hours, and he was at our house the next day to review site conditions and provide a quotation. I found Bill to be extremely knowledgeable in the work that needed to be completed, as well as any other work that would be necessary to do the job right, to comply with regulatory codes, and to obtain ESA certification (Electrical Safety Authority). He clearly explained what and why certain things needed to be done, and took the time to answer questions when asked. I had spoken to 3 other companies that same day, and KNT was our clear choice for knowledge of the scope of work, service, promptness, and price (they were the fairest price for the scope outlined). The next morning, Bill had already scheduled a disconnect with Toronto Hydro as well as the ESA inspector. The day before the job was to be completed, Bill dropped by my house to introduce me to his colleague who would be doing the work - I was pleasantly surprised by the gesture. The day of, Tim and Ken of KNT were extremely punctual, and the work with KNT, Toronto Hydro, Hydro subs, and ESA was all conducted efficiently within the time frame originally estimated by Bill. KNT's crew was efficient, very clean, and took the time to show me all the work that was completed. They remained on site until Hydro returned power to the house, and proceeded to check power throughout the entire house, ensuring all was in good order. To summarize, we thought KNT was knowledgeable, prompt, did excellent work, charged us a very fair price, and provided us with excellent customer care. We would highly recommend KNT Electric.