Horrible to deal with . I Supposedly assumed a 10 year HWT rental for a tear down house from a 94 year old owner who they duped into a 10 year rental. They signed him on the 18th and installed the heater on the 19th. OCHS Company offered nothing but a ridiculous buyout amount. Obviously will not use this company in the future for the new home or recommend this company to anyone. Literally got screamed at by one agent yelling that no matter what they will not remove the hot water tank. The only reasonable people were the two they sent out for a consult who couldn't understand why they were not removing it and potentially putting in a new one when the new house goes up. This company misrepresents themselves (ie. the 94 year olds family had no idea he signed this). When I asked the OCHS they said they verified that the man was between the ages of 18-75 on the phone. Of course they provide no record of this. Uses third party billing through Enbridge to bill you. Quite the set up. No one in the company communicates with anyone else. They also use a third party finance company to enforce their policies. I have yet to see a full contract. I've never encountered a company like this before and will warn anyone I can about this arrangement.