Reviews

10/10

I had negative experiences with Francis years ago. Recently the company I deal with to service our two furnaces/2AC's/2fireplaces as taken over by Francis. I have been very pleased. There has been a complete turnaround in service attitude and standards since my last dealings with the company. Appointment scheduling has gone from disastrous to brilliant (including reminder calls to the homeowner and showing up on time). Paul B is our current service rep and we have found him knowledgeable, helpful and thorough in his work. He provided useful advice and information, and we will likely follow up on his recommendation for a new furnace within the next year.

Approximate cost of services:
$1,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for taking the time to write this outstanding review. It's great to know how happy your are with the work we provided. Please let us know if there is anything else we can do. We sincerely appreciate your post.