Cindy Smith from Courtice

After a botched window installation capping, I had Top Rung Contracting Inc come and fix the mess. These guys don't do "just" ordinary vinyl/aluminum cap and caulk, they make art - especially for arched windows which is how I landed in the mess I was in. The original installer admitted the work wasn't his strength but I'd have rather he left it then tried... luckily Josh and Dylan were able to rescue my house from this fugliness. I also had them cap the wood tutor trim that surrounded my window box so we never have to paint it again. As a creative person, the level of detail demonstrated by Dylan and Josh was evident by how I felt when I came outside to see what they had done. I nearly burst into tears. If you have old builder flashing, bad siding, horrible capping and flashing/soffits/fascia issues, these are the gentleman to hire.

If you're looking for good quality windows at an affordable price to replace inefficient windows, this company's product exceeds expectations. So many features in one low price! My only regret is we chose to retrofit as we didn't know our original to the builder, wood frames had rotted out. The windows were capped to help prevent any further rot, and eliminate the need to continue to paint the frames to maintain them, but it's not aesthetically pleasing. This isn't a Pioneer problem but something other owners should look out for when replacing wood casement windows. Consider a brick to brick installation. It will cost more but worth it. Unfortunately for us, the windows were already made and installation had to move forward. If we had known the frames were compromised, we could have made a better decision, but I still love my new windows! My installers were wonderful, respectful and skillful at what they do. Be prepared to pay cash/cheque for your product/installation. We wanted to pay by Visa to take advantage of Aeroplan points but were told we would be expected to cover the company's service charges. Build any additional charges into your budget. As for the capping on the arch of our windows, we are looking at what can be done to fix this but for now, it keeps water away from the wood. We've had several neighbours tell us how unattractive it looks but this only encourages me to tell others if you have rounded windows, go for one full piece and do brick to brick.