Recently bought a hot springs hot tub from pioneer pools. Can't say enough about how helpful everyone was during the whole process. Kyle is the absolute BEST! No question was too small and he was out to the house to help me numerous times. He made everything easy. However it gets even better. I had a problem with the tub over the winter and got a small crack on the outer shell. You really know a good company by how they treat you after your purchase. Not only did they fix it they Replaced the whole tub with a new one. Both pioneer and hot springs stand 110% behind their products. Now that's what I call service. They could have just repaired it and I would have accepted it but maybe not totally satisfied, but no there was no hesitation to replace the whole tub. Don't buy a hot tub anywhere else as their service and commitment to their customers and product and truly amazing . Many thanks to pioneer, hot springs and especially to Kyle for looking after me.
- Approximate cost of services:
- $15,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?