Graeme from Waterloo/Kitchener

My furnace broke down at the end of winter this year, and through referral, I called Priority Mechanical. I received immediate advice from the on-call technician. As the furnace was over 25 years old, I decided to replace it. Luckily, the weather wasn't terribly cold at the time, we were able to avoid an emergency diagnosis and installation. Steve was sent early the next morning to assess the furnace room and was prompt and professional while assessing and photographing the work area. He reviewed my options thoroughly, giving his recommendations without pressuring me into a specific furnace. He also explained warranty options as well as Priority's work ethic. I chose the Trane, and it was installed the next service day. Jeremy and his apprentice arrived on time, and installed the furnace without any trouble. They used drop sheets throughout the areas in which they travelled and worked. They cleaned and vacuumed everything after, leaving little trace that they were even there. Both Jeremy and his co-worker were very friendly and professional - and explained the installation process before and reviewed it again afterwards. I highly recommend this company for your installation, specifically Steve and if you can get Jeremy to install - even better. It may seem odd in a review, but I have nothing bad to say about the experience. Steve has even checked in with me since the installation to ensure everything is up to standards.

Had hot water problems at rental unit, requested plumber attend and assess, but not to replace parts without a phone call to provide a basic estimate of price for parts. Part was replaced without checking in. Not a huge issue, as the part was 90 dollars, but if there was a bigger cost involved, this would have been a problem. When phoning in to clarify, the customer service rep simply said she had no information about it and requested payment. Otherwise, the work was great, and the reputation of Kastl and Zuch for quality work was upheld.