I had a good experience with this company for my ensuite reno and left a review that stipulated that. I have been disappointed with the second (main) bathroom reno. It should have taken a couple of weeks - smaller than the ensuite - and it took over 2 months. As usual, there were problems and they were pretty much solved to my satisfaction; however, the painting needed a couple of touch-ups and I still had to finish it myself, the tiles needed a different kind of caulking and that took time. The last straw was the toilet I ordered was installed and it wasn't performing as expected. It was an American Standard, enclosed trap, Cadet 3 system. It's supposed to have a silver ion in the porcelain that they advertise as "Everclean". i.e. you don't have to clean it very often. Well, this thing was getting a ring in the bowl every 2 days, so I asked it be replaced. They did that, but had lost the receipt so they then claimed that Splashes wouldn't take it back. I'm out $325 but now have a toilet that works just as expected. I found the level of organization and the degree of attention to finishing details lacking in the second job. My advice would be to buy your own toilet Or other fixtures) and have them install it in case you need to return it. I've talked to Byron about the time the reno took and the elements that weren't 100%. He refunded the money for the replacement toilet. I have faith in Byron. His own work is very good and he just needs some time to learn how to handle the sub trades and get a bit more organized. He does aim to please.
- Approximate cost of services:
- $10,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for taking the time to write this online review.
As members of the BBB we at Triple R Construction are 100% focused on complete customer satisfaction.
Constructive criticism such as this is welcomed and appreciated as it will help us to achieve this goal of complete customer satisfaction.
I am sorry to hear that you were dissatisfied with some of our performance. I can certainly see how you were frustrated in the delay of the job when the vanity showed up damaged and we had to wait so long for the supplier to send us a new one. It certainly did not help that the toilet was faulty either.
Now that we have satisfied your warranty on your toilet, I would like to remind you and all other customers about your 10 year warranty on all work completed by Triple R. Please do not hesitate to call for any concern big or small.