Krista from Ottawa

I used Stone Edge for a few years. While generally snow removal was done in a timely manner, I was very unimpressed with the customer service and lack of communication. I addressed a serious issue with the company a number of times (violating a law) and never received the decency of even a phone call back despite several attempts and requests they call me back. And, he never stopped doing what he was doing. For this reason alone, I switched service providers for this season and am much more satisfied with the quality of service. Stone Edge doesn't seem to care about customer satisfaction or addressing the concerns of their clientele and for this reason alone they lost my business.

I switched snow removal services this year. I'd used another company for the past couple of years but decided to give Lee Dale a shot, and I've been thoroughly impressed. The service is punctual and well done. The level of communication is also excellent -- there are "snow update" emails when there is forecasted snow, letting his customers know his general timelines and plans. Then, emails are sent out when he is getting closer to your driveway so you have time to move any vehicles if need be. Furthermore, not only does he follow behind the city plows and graders to ensure you don't have the heavy pile at the end of your driveway for very long, he also does another pass the day after the storm to touch up any driveways where cars were when he did his first pass, giving ample opportunity for people to have their full driveway done. I'm very happy I switched to Lee Dale this year. The service is better and Lee is a great businessman who understands quality service and customer relations are key to a successful business. The service provider I had used in the past couple years definitely didn't. I strongly recommend using Lee Dale to anyone wanting excellent service.