I would highly recommend you STAY AWAY from this company when requiring any type of repairs of any sort. They may decieve the consumer to think they are a better value (since they try to manipulate you on the call when they gratiously mention their service charge is $69 comparison to the $79 of what everyone else in Vancouver charges) but they WILL get you plus more on the time they try to convince you they spent working on the equipment and charging you what they intentionally forget to mention 15min to drive to your place and back! That would be $50 just driving time. RObbery! You would assume the driving time would be included in the rediculous $69 dollars of nothing they do. My bill was close to $200 just to tell me it was broken and they couldn't fix it. A professional company that knows their equipment would not take 1hour to tell you it's broken. If you are convinced and dumb enough to actually call them, be sure to stand their and time the clock. They will try to deceive you on how long they have spent working on the piece of equipment. Oh and be at the door when they get their because they will charge you for every minute he is waiting for you to get it. A ridiculous rip off. Stay away. There are many other reputable companies within the lower mainland. GOod luck.
- Approximate cost of services:
- $160.00
- Company Response
I am sorry you are unhappy, but we always tell the customer our rates before arranging the service call. We offered for you to bring the microwave to us for in shop repair that would eliminate the service call charge, but you wanted a technician to come to your home which is why you were charged a trip charge.