Reviews

9/10

We had six windows, a patio door and a front door replaced by Thermo-Bilt. First of all the price was reasonable in comparison to others. Besides, the salesperson (Brian) was not only very knowledgeable but very responsible as well. When a window design went wrong due to placing of the handle in the opposite side by their manufacturer, he immediately followed up with the company and we could resolve the problem within two hours of the same day. The installation crew were very professional and completed the work in one day. We are happy with the end result and thankful to Thermo-Bilt crew for the job well done.

Approximate cost of services:
$7,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Cameron, we are pleased that your issue was able to get resolved quickly and swiftly. Brian is a wonderful consultant, our customers thoroughly enjoy working with him because of his extensive experience in the industry.

2/10

This is the first year I have been experiencing Lawn Buster snow removal services. My experience, however, has not been very positive so far. It is now February 2015, and this year we have only had two snow falls.They do not deliver the services within the time frame agreed upon, their service is incomplete (e.g. they shoveled the driveway but not the walkway, which is part of the plan), they could not be reached and are not responsive (e.g. they have not responded to any of my several calls) and their staff were unfriendly when they finally showed up and were questioned. I hope their service improves; otherwise, I am not going to use their service in future.

Approximate cost of services:
$450.00
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Company Response

On this event, snow was well over 30cm. Our drivers were sent out to clear driveways only to allow customers to get out and do whatever it is they need to do. On our second visit of the day driveways and walkways would be cleaned as agreed. We made two visits to the property within 6 hours. We do our best to get to our customers as soon as possible, keeping safety first. Our office clearly indicates on a voice message the time the snow stops and the time within the trucks will arrive as agreed in the contracts. Our goal is to make every customer satisfied, and we will never leave customers without service. However under major snowfalls such as the above, it may take longer than expected to complete service but the jobs are always Complete. I thank you for your business