Reviews


First Review

10/10

One word.....Fantastic. True professionals at what they do. Entire staff are great to deal with. Give Scott a call when replacing an indroumd liner, or having your stairs refinished. You will not be disappointed

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Company Response

Thanks for the positive words. Enjoy the sunshine it will be here soon.

10/10

DONT BOTHER!!!!! Using ANYONE other than PRO CONCRETE. This is the second time I have used this company and again they did not disappoint. This job was a removal and install of a concrete pool deck with a cantilevered bullnose over the pool edge. Again from the initial visit from Denis, it was just a formality regardless of the cost PRO was the only company I would have booked with. All the crews, excavation, forming, pouring, finishing, and sealing. ALL take pride in their work and it shows, they are punctual, respectful of the property and the surrounding properties by cleaning up after each day. This pool deck excavation was no small task considering they had to remove the existing deck with a very compact machine maneuvering around the pool with the utmost care to not damage any existing landscape etc, they made quick work of it and the forming crew took over with just as much care. pouring crew "enter John" and crew Cant say enough about this guy, and his whole team. They all know their craft and installed the deck better than I had imagined. This gentleman is on top of things and went above and beyond. Thanks Very Much to the whole PRO CONCRETE team. Their name says it all. As I stated earlier save yourself time call and book these guys their prices are very fair and the quality and workmanship speaks volumes Keep up the GREAT work Best of luck to Matt on the firefighting career!!

1 of 1 people found this review helpful.
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Company Response

Thank you for your high regard Vince! We are so happy you had a great experience from start to finish with all our staff. Enjoy your pool deck!

0/10

Just to clarify this review is LONG overdue. judging from the comments from owner, I assume that conveniantly they wont be able to find a record of my install Apr 2009. Had the inground pool installed from start to finish, a disaster tried to charge me for extra concrete. liner was installed filled and leaked had to have it repaired so my brand new pool didn't come with a new liner it came with one that needed to be repaired. after all of this they never offered to pay for the water, the chemicals, salt etc that was needed for the "second" filling of the pool. To top it off, Gord was refusing to send out my safety cover until I had paid the remaing balance that they had tacked on after the job was complete. NOT sure what they know about the competitive bidding process. Generally a contract is signed upon agreement. IF for what ever reason there is an unforeseen circumstance,( in my case I needed 30 feet of curb face (concrete) around my pool do to the grade of the property I knew this prior and so should have Gord as he visited the property but being the "brain" that he is didn't pu on this.) You will discuss the issue with the customer, if it is a situation where more funds are needed you will cease work discuss with the customer if agreed upon the contact will be AMENDED, new info listed on the contract signed by both parties and the work shall continue.This is the proper way of doing business. NOT giving an "updated "invoice at the end of the job then have the nerve to argue the point when I refused to pay, your arrogance was shown, when any intelligent business person would have figured, here is a brand new subdivision with 3000 brand new homes there is a lot of business to be had here. seeing this is the first house in the whole neighbourhood to get a pool perhaps we should go above and beyond. HERE IS AN UPDATE FOR YOU BUDS Since this time Many pools have gone in and I know of 8 personal friends who have had installs done and I deterred them from even contacting you for an estimate. they have since had their pools installed and enjoying them. in the past 6 yrs haven't seen one of your install signs around, many other companies have been doing very well up here. Your after sales service sucks, not once ever, a phone call to see how my pool was or if I had any concerns YOUR company Is a joke and I cant see how you have fooled so many people for so long cant wait to read the response from the owner BUT yet again like so many other responses on this site you cant seem to find out who they are. That fiquers it has been 6 yrs since I had the displeasure of working with your company and I am still pissed IF YOU NEED help remembering me? respond, I will give you a call to refresh your memory.

1 of 1 people found this review helpful.
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Company Response

Hi Vince, thanks for your delayed feedback. I do remember you and our dealings with your pool install. I do remember most jobs when the person reviewing identifies themselves and the facts can be verified and reviewed. As for this website as a form for reviewing, I have no problem accepting positive and negative feedback to grow and improve on all aspects of the business. The difficultly is when reviews are submitted and facts are not checked or verified. Even though some negative reviews have turned out to be false , their is no way of having them removed.
Based on the undertones of your email, I sense you have some unresolved issue. This is the first time you have expressed this verbally or in writing. At the completion of the project all issues were resolved, and you were compensated for items you discussed and pool was fully warranted.
Please call me , I will gladly accept any constructive factual feedback to improve my business.

Bill