Imagine came to install our Miele appliances. On their first visit, the site wasn't ready for the entire installation. Instead of being professional and deciding on a return date, they yelled screamed and used profane language directed at the builder on site. When they returned, they put the dryer in the right spot, but did not actually plug it in and didn't share that information with anyone. They did not screw in the dishwasher or properly install the steam oven. They installed the water softener in the basement and it has since leaked all over the mechanical room floor. We then received the invoice for installation of all appliances. We expected more based on their reviews and also considering they were recommended by Trail. Very disappointing and unprofessional service.
- Company Response
Imagine Plumbing & Appliance has taken this negative revue very seriously and even though all the issue we not a direct issue or our service we have been diligent to make sure this negative revue turns into a positive one.