Reviews

10/10

Professionalism all the way. I bought a Garage door about a year and a half ago. I was sceptical at the beginning to purchase this door without doing my homework and this was an impulse buy or last-minute decision. I was impressed that John took the time to explain to me in detail exactly what I was getting, with No gimmick, No hassle and the best price offering. People make the company what it is not the brands they carry, and john certainly proved that. I would recommend ONC. John would address all issues and fix them to the best of his abilities. After a year the door showed major defects, such as bubbling of the aluminum and the fading of the trim colours., however, John decided he would install a brand new door and redo the trims at his expense. I don't blame ONC for the defects I blame the Mfg and I hope that ONC moves away from the mfg and finds a better supplier. I usually don't give any company a five-star rating, but in this case, john made it all possible. Would I buy another door from them I would say at this time yes because all is good ( but, time will tell)?

Approximate cost of services:
$2,000.00
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Company Response

Unfortunately a couple years ago we added a manufacturer to our list due to their quality listing, reviews, lead time and manufactured in Ontario which was a plus for us, we always look to support Canadian growing companies. Fortunately we only have purchased a maximum of five doors through this company. After having issues with the quality and realizing they have faked their reviews we discontinued using their products and services. Since we and other Garage Door companies have complained to the BBB they could not afford to refund all the customers they have serviced, and closed down.

We insure all of our clients the manufacturers we deal with for our doors are %100 reputable such as Richard-Wilcox, a fully Canadian company established in 1912, Safeway, Doorlink, and Wayne Dalton.

We are sorry to hear your door was one of the purchased from the 5 doors, and we were happy to replace it for you with a brand new door from our trusted manufacturer for free of charge, and you should rest-assure that this will not happen next year.

At ONC Garage Doors we honour our warranty no matter what the cost.

Thank you for your review and we're happy you were happy with our response.