Unreliable. Unreachable. And do not honour their service. Their claim for no service to my home was written in an email to me, 4 days after I had been trying to reach them by phone and email. They wrote that my area had 20 streets shut down? Who are they kidding? I investigating this claim with Ottawa fire and it is false. They sent the same message to all the people they didn't service on Jan 4, so that would mean the entire city was shut down because of a gas leak. I am filing a dispute with my credit card company and Consumer Reports. This is unacceptable for any business. I am expecting a full refund.
- Approximate cost of services:
- $367.00
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