I have called JAGG in the past to repair a leak at my previous home. They responded quickly, showed up on time and were there for the time allotted by their office. Excellent, courteous service. When I noticed a leak, I called the office and they had someone at my home within a couple of days. The problem was repaired and I was happy.
So, when I sold my home and bought another one, we noticed a leak in the basement (which was nicely covered by the previous owner). I called JAGG again and they came out to see what the problem was. They noticed a crack on the outside that could pose a problem and gave advice on what should be done. Unfortunatley, this time, the experience was a little more frustrating. Because they were swamped with outside work, inside work was not a priority. We had to wait more than a month and then a power failure in the neighbourhood delayed the job again. In the meantime, it rained heavily and water started to come into the basement. Of course, this happens over the holidays so there is no one available. JAGG did come out the first week in the new year and fixed the problem.
Their employees are pleasant, professional and courteous. They work quickly and clean up after themselves. I'm happy with the work done -- not happy about time delays and having to make the follow-up calls.