David P. in Etobicoke

We would like to take this opportunity to shed some light on this review and to bring to the forefront just what exactly transpired. Upon arrival David was advised that the fixture (chandelier) had been improperly installed the first time and needed proper reinforcement (it was a heavy chandelier). There was also in issue with the chandelier itself being defective. Steve brought another electrician with him at the time because heavy chandelier work requires at least 2 guys. David was advised that to reinstall the chandelier would cost $500. He DID NOT WANT TO PAY OUT $500 and advised Steve to "just put it back the way it was". Steve did advise him that the chandelier would still be in danger of coming down without being reinstalled properly and that the fixture itself was faulty. David insisted that it be put back that way it was. We did exactly what he wanted! I don't understand why our reputation should be tarnished because this customer did not want to pay to have it reinstalled properly.

Steve got a phone call from David back in late August stating that the chandelier came down back in May and wanted us to pay for all the damages and supply him with a new chandelier or else. We consulted with our lawyer and we were not responsible for any damages since he failed to have it properly installed. Also we don't appreciate being threatened with "or else". I find it rather odd that David would wait until August to call us. We did call him back but he never got back to us. We have done many chandelier installations over the years since we have been in business, from small ones to very large and heavy ones in multi million dollar homes, and we have NEVER had one coming falling down EVER (because we install them properly the first time).

We stand behind our work 100%. We have many happy customers that call us back time and time again and refer us to family and friends because we provide excellent service and workmanship. We believe our track record speaks for itself here on Homestars by the many great reviews from our wonderful customers.

Thank You for taking the time to write this review, WE all appreciate it very much.

Please Read This Complete Review to know what the truth really is Thank You:

Wow David this is truly amazing, Let me make something clear, clearly you decided to take the words of the previous post someone who to date we cannot find anywhere in our data-base, or on any of our receipts that has been issued to anyone in the Scarborough area, however you I do remember very well. David you signed off on your Post reno cleaning stating that you are satisfied with the cleaning we provided why would you pay $600.00 for a cleaning that you are so unsatisfied with $600.00 is a lot of money to blow on poor cleaning. You didn't mention that you had to call another cleaning company to redo the work, and as far as payment goes Again payment is not taken care of until a walk through is done with the client which in this case is you David P you signed off on the cleaning saying everything was done to your satisfaction, So I want everyone to know the truth so here it is.

You did not make your self available beyond 5 hours, so you told the cleaner that you would call to reschedule more time, however once you did call, your words to me were you were unsatisfied with the cleaning that you received there was still areas that had dust, my words to you were okay we'll return to redo the areas in question no problem. So I rescheduled the cleaning for the same day , so I looked through the file for your cleaning and found out that the cleaning was not completed, but you had paid for the cleaning that was done which at that time was for the 5 hours, your words to me were that this Post Renovation Cleaning should have taken no more than 3.5 hours you said you could have gone in there and taken care of it in 3.5 hours by your self, which was very interesting, No Post renovation done by my company could ever be done in 3.5 hours one person except if it's in very, very small space. Anyway I understood your frustration at the time, anyway once the cleaners showed up you said that you don't think you should pay to have the work completed because it shouldn't have taken so long in the first place, eventually the work was completed after much discussion, you did the walk through again with the cleaner and you appeared very happy I'm told, you signed off on the job saying great job guys wonderful! as to what I'm told. And then you come here a month later to say the cleaning was poor.

I think it's very important that the full story is told if a review is going to be submitted, you're making it seem as if we just wanted your money we collect no money until the client signs off on the work saying they are satisfied, that is why we have a walk through guarantee, and are the only company to my knowledge who does have a walk through guarantee. I as a business owner know how hard we work for our money and I know that those who give us their trust to do a job, work just as hard if not harder for their money, It is very disappointing that you would not tell the whole truth. And as far as the cleaning products go we use Mothers choice and Pink solution cleaning products I stand behind the work that was performed knowing that everything was done to your satisfaction after all I have your signature on the work order saying so, but I believe because you felt that you shouldn't have paid more to have the areas that were not done in the first cleaning, you then come here to try and make us look bad. It is my belief that if you were so unsatisfied you would never have booked us for the second cleaning nothing in life is free, and you made the choice to use us the second time. All in all we appreciated your business. We continue to believe that the choice is clear! that is why you hired us the second time.

Respectfully,

Michelle D. Smith