After 2 months of delays, the fence was installed in June of 2019. It was not properly installed from the start and I've had nothing but issues with it since. I was on holiday during the 2-day installation (done by one person who actually asked my neighbor if he could help him hold the posts) and came back to what is best described as a roller coaster for a fence. The installer did not put one set screw in any of the posts and the whole 200 feet of vinyl just floated on the ground and soon started sinking. Since then the fence has literally fallen apart in 5 different places and posts continue to sink. I was promised that they would return last fall after already being here that spring but no one ever showed up. I'd send emails to the project manager only to find that he's left and someone else had taken over who I then emailed only to find they had left as well. Finally this spring I called their office and spoke to the accounts girl to whom I had made payment (as she was the only person in the company who I knew actually existed at that point) and pleaded with her have someone come and repair the fence. Mark from First Class Fencing came to my door a few weeks ago and looked at the issues of sinking posts and fence pulling apart in other places saying he would get the proper material and come back and correct all the issues. Photos show the issues and the quality of the repairs. So disappointing to spend so much money, have a promise of a 5-year warranty, have it never installed correctly, having to plead to get someone to look at it. And then when they do get the "proper material” it’s a handful of wood and sheet metal screws drilled into the fence to kinda-sorta hold it together and no where close to level. I called Mark to offer him the chance to come back and remove the screws and fix it properly and he never responded. All the while knowing that next spring it will all fall apart again as it has done the last 2 years. Needless to say neither I nor my neighbors would use or recommend First Class Fencing to build anything more than a dog run.
- Approximate cost of services:
- Company Response
This is the General Manager with First Class Fencing.
I can appreciate the feedback and this is the first of the concerns I have personally heard on your behalf. In relation to the staff, we are always hiring for the best talent in the business, and the only member from 2019 that we elected to bring back after winter was Char (as you know). Sorry for any confusion that may have been caused.
That said, I would like the connect with you to meet and go over the project, verify the deficiencies and rectify the concerns.
I'm going to reach out but you can also contact me as well - 403.991.5995.