I called Enbridge for help early on a Saturday morning after the furnace quit overnight. Enbrigde informed me that they were very busy and backlogged and wouldn't have someone available until Tuesday between 9:00am & 5:00pm. I had a contract with them and visitors from overseas, it was chilly in the house, there was no way to make it to Tuesday. "Sorry, that is the best we can do." "But I have a contract and we are freezing" . . . "Sorry, that is the best we can do." So in desparation I called a co-worker who had been raving about his furnace and air con "Guy" looking for this "Guy's" phone number. Let's see how good he is on a weekend . . . . . Richard Payer answered the phone. I explained my situation and that I was willing to pay his time over the weekend to come out and warm us up. (we were running out of coffee, tea, and cocoa.) Richard arrived not two hours later, determined that the furnace whas "hosed" but he could get it working for a few hours to get the house warmed up. Richard took the time to explain what had failed and why we would need a new furnace. He made a phone call and quoted me a price saying he could get it from his supplier right away. I agreed expecting that he would be in on Monday with the replacement after picking it up from his supplier. RICHARD WAS BACK ON SUNDAY MORNING!!! With a new furnace and his team to install it; we were warm again on Sunday afternoon. I have never looked back or paid Enbrigde for their "Total Coverage" agreement again. CoreTemp is now my "Total Coverage" provider! Richard, you are indeed an angel!!
- Approximate cost of services:
- $3,500.00
- What could this company do to improve their services?
- I am not sure how you can improve on perfection
- Any advice to offer fellow homeowners facing a similar project?
- Take the time to discuss your needs and "LISTEN" to what the contractor is offering and then talk to his references, and ask for the ones that didn't go so well. They can tell you a lot about who you are dealling with.