sara_at_home

Raymar is one of those stores that once you're inside, you can't understand where all the space comes from (based on the outside). From the outside it just has a small storefront, but inside it is massive (2 floors stocked with all kinds of lights, lamps, etc.) and the selection is huge. I spent over an hour in there, just looking at everything... so much of their stuff is gorgeous and unique - I saw things there that are surely one-of-a-kind, and I could have spent a lot more money than I did, just because everything was so lovely. I ended up buying lamps for my living room and a chandellier for my dining room - the staff/owners were friendly and helpful, but not overbearing - I will definitely be back for future lighting needs.

I bought a TV stand from EQ3 and it had to be shipped from Western Canada. When it arrived it had a dent in the top, and I had a pretty hard time getting the Burlington store to help me in any way (beyond probiding a 1-800 number that I could call) - I was extremely frustrated at first (i.e., with the store itself), but in the end I'd have to say that the company did a good job fixing things. The 'general' customer service line put me in touch with their CS department in Alberta, and from there they did a great job in rectifying the problem. I had a new table top in just a few weeks time - delivered right to my door.

I had a really good experience at this Rona, where other stores in the area (e.g., Home Depot, Canadian Tire) had not been able to help me. I was looking to install some kind of contraption for detering pigeons from nesting on a little cubby hole portion of my roof, but couldn't find anything. Other places I had asked at had not been able to offer any suggestions. At Rona the staff were extremely friendly, and although they didn't have any actual products to do the job I wanted, they suggested buying some chicken wire and cutting it to make a rough 'spiky' surface so the birds wouldn't land/next. So I tried it - their suggestion worked!