an from Waterloo

Had a bad experience with this company. I asked for someone who could give us advice on soot coming up bricks at front of fireplace, and what to do. They sent an inexperienced person who did not give us good advice. We ended up with thousands of dollars in additional costs (between 3,000 and 4,000) because we followed his advice. He didn't know what he was talking about at all, and a more qualified person put things straight. We were also overcharged for the sweeping he did at the same time. I would not recommend this company at all. Head office is also somewhat disorganized, when you call for customer complaint resolution. I get the feeling they're a large company and really just don't care about their customers that much.