I was very happy with the windows and the job that Lifestyle did recently for us. We have used them before and the quality of the windows is excellent and the price is as well. The only negative this time was the time it took to get the job completed. We ordered these windows and patio door the end of July. It took three attempts over a period of 3 weeks to get the windows measured. We were expecting them to be installed in October or early November. One day in October a gentleman from the company shows up at our house to remeasure the patio door! At this point we realize these windows are not coming anytime soon. I called in December to ask if there was any idea when they would be installing windows. Was then told there was a material shortage and they would call us back. Finally called to say they were going to install Dec 12th or 18th to which I said we have waited this long you can come in January. Got them installed on January 15th and they are lovely but when I ordered them in July the idea was to have them in before winter so I was a little disappointed in that.
- Company Response
Hello Brian, thank you for taking the time to write a review about your experience. My name is Samantha and on behalf of Lifestyle Home Products I would like to apologize for the delay on the installation of your new windows. There were many unexpected challenges that we had no control over and did not anticipate last year. It seem's as though there was a lack of communication on our part which we will ensure to improve on in the future. We are very sorry for the inconvenience this caused you but are pleased to know that you are happy with the installation of your new windows. Should you need anything at all please do not hesitate to contact me directly at 1-800-465-0593 ext 306 or by email at email@example.com