Update: Aug.9/21 - to no surprise, there has been no communication from them in regards to the Viola lamp where half of it has completely burned out. I am still within warranty and sent an email to them back in May. NO RESPONSE. I would NOT recommend them as they are very poor at communication. They take a long time to address issues and you need to hound them to get them to do what they are supposed to do. The business cannot be trusted to handle any issues if they arise.
Please note the job was done pre-pandemic 2019. Finally got around to gather my thoughts and notes in compiling a review now about Lampert Renovations.
We went to the showroom to look at and have our bathroom renovated as it had mold growth on the walls and ceilings. The bathroom required a complete gut and had to be redone. Andre was assigned to getting the renovation done. He was great and always on time for the job. Most of the work was done by him with only a few days where he did have an extra hand. Also to note, Lawrence only came in once to inspect to see how things were going during the entire renovation. I would have thought he would show more interest in the work being done by Andre and ensuring everything is going smoothly.
It did take a while before the renovation was started and done. We went ahead with the work order contract in July and work didn’t begin until September. The renovation was done in about 2 and a half weeks (well ahead of the estimated 3-4 week it would take). The job was adequate, though we did find some flaws in the work. The toilet roll holder did not sit flush as there was too much tension placed in the bar that made it pop upward. The seal around the back of the shower stall deteriorated a little and peeled a bit after some water was on it and we were wiping the area. We were also missing a corner shelf at the end of the renovation. We also inquired about the missing threshold gasket that was supposed to be installed as per manufacturer instructions.
We contacted Lawrence about some of the concerns and issues we had which he assured will be looked at. So far, the final corner shelf was installed, but the other issues mentioned beforehand were not addressed at that time. We were still waiting for the other issues to be addressed and resolved. Lawrence assured the issues will be looked at and order the missing parts.
However, during that time we experienced more issues since the renovation as well. Cracking around the entire base where the tiles meet the floor and trip lever at times will not reset. Contacted Lawrence about these new issues as well and it took a lot of time and effort to constantly chase them to fix them. They, of course, eventually did fix them, but it took a lot of time and effort to chase after them for any update and information. There was very poor communication coming from them as to what was happening.
Issues that have been expressed here were eventually resolved, but communication with Lampert Renovations has always been very slow and poor. The warranty package that was supposed to be sent to us in a week came in much later (months later). It has now been over a year and a few months since the renovation and now experiencing lighting issues as well as needing to find a way to get replacement parts for the side door gaskets as they have severely degraded over the time. I hope they improved their communication over the time with clients. Otherwise, it will be yet another disappointment from them (though not surprising from previous experience).
