Having been a satisfied Altas customer in the past and having recommended them to several friends, I called them when my 14 yr old washing machine broke down. Unfortunately this time was a total disappointment and waste of money. Technician did not run diagnostics but literally guessed which part failed then proceeded to tell me they would call with a quote to repair. Quoted over 650.00 for 4 parts - without confirming if most parts recommended actually had failed. At least 1 part "recommended" (300.00) was not remotely involved and when questioned they admitted that it was "highly unlikely" to need replacing. Then the "we have a sale next week," with at least half of my 100.00 service call (which did nothing but advise me to buy a new machine) being applied to a purchase. I thought Atlas did not stoop to those tactics. I decided not to have them come again and replace the most suspect part (90.00 + additional service charges of 20.00 per 15 minutes), and I did not even consider looking there for my replacement washer. I told them I was not satisfied and the manager could contact me, but he never bothered.
- Approximate cost of services:
- $100.00