holly from Port Coquitlam

My carport roof is installed, but the two sides are higher than the middle. I do not think they knew how to snap a chalk line to keep it level. They sloped the roof to the wrong way so the water ran to the low end, but the down spout from the gutter was at the opposite end. I am told that the roof can not be made level, and the fact that the skylight is buckling means nothing.. it is okay and structuraly sound as it is. I am very frustrated and do not know who to turn to to get this fixed right.

I had the installer cancel on me two hours after he was to be there installing..had him call me late at night to set up a new day, had him set up a day and time.. only to have him not show, not call, or return any of my phone calls.. he had friend call me late at night, and agree to come on a sunday.. only to have them break the moulding trim pieces in side, pull out a window on hinges without removing the screws, so a huge piece of wood came out, and left a gap at the bottom that looked like all my windows were open. they siliconed broken trim pieces together.. He then disappeared for 2 weeks.. after alot of acalls he came and fixed a few.. and still has not returned to repair the last two windows. Emails to the head office get me no where.. and the installer sets a date to return.. and then is a no show. I am terribly disappointed, as I went by the A+ BBB review, and other peoples comments.. I want to know what installer they had.. as Kirin seems to dislike me, and does not come to do his job