When I first contacted Safe Home Security, they were very quick in responding and providing with a quote. After everything has been installed and paid for, there was some battery/power supply issues and it took them awhile to fix the problem. Despite that after sales service issue, I was able to give them a successful referral which generated a new account for them. Luke was so quick to respond to that referral. He replied only after a few hours. Now that I have a question about our account, he has not yet responded after more than a week's worth of calls, emails, and texts. Luke is a nice guy and he has a nice team of people working with him but their after sales service is so atrocious. For people working in the security industry, security doesn't seem to be their top priority. I am still hoping to hear from them soon.

Was this review helpful?

We are happy with the service we got from Penfolds. The crew was amazing (fast, polite, clean). They also gave us a reasonable price. We had to wait for about 3 weeks before the work started though. They did a good job on our roof.

Was this review helpful?
Company Response

Thank you for your kind review Donna. I will make sure I forward this along to all those involved. All the very best, Shaun Mayhew