Charged us for a new motor.... except it wasn't new!
The pool company who built and maintained our pool unfortunately had to close suddenly and they suggested we use Bonavista. What a horrible mistake!!! We had an issue with the motor, someone came to fix it! Great! They said they replaced the motor... except when we looked at it, it wasn't new? We asked them about it and even took a photo to show them. They said it was a new motor and automatically pre-charged our cc. They also charged us for several hours of labour when our security cameras clearly showed how long they were at our house. They said they charged for travel. Where are they travelling from?? I don't know if one of their employees is up to no good or if the entire company operates that way. We tried communicating with them, but it is no use. Stay away!! Now we need to find an honest, trustworthy pool company for next year!
- Approximate cost of services:
- $2,000.00
- Company Response
Hello Derek, as a family member of our second generation business your feedback is important to us. I spoke to our Service Department and understand you had a new motor installed in July however the label on it was scratched. Our senior tech installed it for you months ago and when we closed your pool this fall it seemed to be working as expected. This tech has been with us for over 20 years. Adding travel time to each job is a standard industry practise. We appreciate the opportunity to serve clients who value the decades of experience we have as we've been building and taking care of pools in the GTA for over 50 years. Please email me: jennifer@bonavistapools.com if you would like to further discuss your concerns.
