My husband called Wildlife Control on a Monday morning about a raccoon problem in our roof, and within 1 hour I rec'd a call from Sande. Soon after he was at my door and up on my roof on a bitter cold day checking out the situation. He was up there for a long time, took pictures, showed me the problem, helped me decide the best action and then back up on the roof. From that day on we have heard no raccoons. Sande came back within the 7 day period to check as he said. I thought he was professional and courteous as well as helpful. Raccoon problem solved. Would recommend to friends and neighbours.