Maggie from Pickering

This was a GROUPON purchase. I want to be very clear that my complaint is with the company offering the service... HOME PRO EXTERIOR SERVICES ..and not with Groupon. I bought a Groupon to have this company clean my eavestroughs and downspouts for $29. I've always had great experiences with Groupon companies, but not this time! Dealings with the company were challenging, starting with when I had to call to set my appt. date back by one week. It was August 28 and I was greeted by a recording stating they were closed until after October 15 and to call back then. My appt. was for the next day, I was not prepared to sit back for 6 weeks til October 15, plus I needed the job done and had paid for it! I called Groupon and their rep had to start up things for their committee to investigate... all time-consuming for both of us.. and hour + out of my business day, only to then get a call from the company to confirm my appointment! She said sometimes that message comes on but they ARE there and doing business. We rebooked the appt for the next week, Sept. 5 and that was fine.... but all that time wasted for nothing. Sept. 5 came and I called the company in the morning to see if I could get a closer-in ETA than the 12-5 window they want to leave you with. (having to reschedule my own business appts. for a whole afternoon, to then possibly not hear from the company until 4pm that they will arrive at 5pm.. is something I'd prefer to prevent if possible) I spoke with a man who 'sounded' mature and professional and was told that they would be there between 12-3pm. 12pm -3pm passed... 6pm passed... no sign of HOME PRO EXTERIOR SERVICES and no phone call.... ever. Sept. 8/14.. this morning, I called the ph# used by the young woman to call me and that I later reached and spoke to that man with, the one who gave me the better arrival time. The number is now "unassigned". I called 905-887-9116 and 416-321-9393, both phone numbers from their company listings online. On the first I was told this call could not be completed, and on the second was told this number is NTI (?) and can not be completed. NICE. And so it appears they may have closed shop, possibly shafting others as they did me by not honouring an appointment for their services which was paid for. Groupon thankfully, has refunded my money. I'm writing to give all a heads -up and say that IF this company should surface and start conducting business, please be very cautious about giving them your business. I score you a BIG FAT ZERO... HOME PRO EXTERIOR SERVICES! Pro, eh... really !