I had a terrible experience with Unparalleled Paint. After purchasing an online voucher, I was unable to contact the company. After numerous attempts I finally booked a consult. During the 3-hour block, I received a phone call saying they could not come anymore and would be there tomorrow. They did not arrive again. I was told I would receive a phone call to reschedule and this did not happen. I decided to rebook the consult for the third time and again they were a no-show. Dozens upon dozens of phone calls later, I decided to cut my losses. I have no idea about the quality of their painting, but the only thing that is unparalleled is their terrible customer service.
- Approximate cost of services:
- $140.00
- Company Response
Hello Jennifer, I really apologize that this is the experience you had. I'm not sure what happened or where this fell through the cracks, but as you can see from our reviews, unfortunately what happened with you is an anomaly.
However, we do stand behind our guarantee for service, so I would love the opportunity to compensate you for your time. Please contact me so that we can make the necessary arrangements and get an answer as to why you couldn't connect with someone sooner.
Hope this helps. - Unparalleled Paint