Nancy from Aurora

When I was looking for a bathroom cabinet I found one I liked on an overhead shelf at this branch of Home Depot. It took me over 10 minutes to find an employee to ask about the product. They didn't know anything but called for someone to get me the information. One half hour later and 3 members of the staff later I was no closer to getting the price let alone whether the item was in stock or when it would be available. As a woman shopper I was repeatedly left hanging while my staff person went off to aid a man or to answer their questions. I gave up and went away. Poor service, poorly trained staff and lack of general interest as well as a definite problem with gender bias.

I have a small narrow living room and needed something to hold my wine and liquor. My furniture style is traditional inheirited furniture. Not only did Bombay have a cabinet in the right size they told me it would be on sale with extra coupons one week later and recommended I come back then to purchase it. They saved me $100 and earned my respect. Kudos for putting the buyer first, I will shop there again.

I went to the tile store because I found that the grout around the tile in my 6 month old house was staining badly. I asked for a product to clean the grout and what I could do to prevent it from happening again. I was given a simple answer, the grout was probably not sealed by the builder and it was too late now and they had nothing to recommend to clean the grout and then seal it so it wouldn't happen again. I was left with the definite impression the question was dumb and a waste of their time. I went to Home Hardware and asked for their help with they happily provided.

I had visited several of the renovation type stores in order to obtain information and prices for Hardwood flooring for my home. I found several that I liked the look of but was unsure of the colour as it had to match the banister already installed. I made my choice and when I asked the person helping me how much it was for the sample. He informed me that there was not charge, that I could just return it when I knew if it would go or not. No problem. As I had been made to pay a $125 deposit to take home 4 samples from another store the week before this was a happy suprise. This store and chain knows how to work with their customers and promote good community relations.