We made the biggest mistake ever using Len's kitchens. Len never mentioned the new kitchen counter will have a smaller back-splash, therefore when the new counter arrives, not only is it not the right size, and needs to be replaccd, it will have to be raised so that the back lip of the counter is flush with the existing back-splash. Now we have no kitchen counter for weeks, what a pain. Finally the new one arrives and when installed, we have a 1.5 inch gap between the counter and cabinets since it had to be raised. Now, comes the big problem, we bought a kitchen counter top which will obviously have water spilled on it periodically, when water did spill onto it, the material bubbled up, when we called, we were given a hard time and that we should contact the manufacturer. When we asked why should we contact them, they told us, they made it. I told Len that we're not concerned as to who made it, we bought from you, after all this, a representitive of the manufacturer came over, looked at it, and agreed it needed to be replaced and they will contact Len. We didn't hear from Len, so we called him, we were told it will be replaced. Now, after not hearing from him as months go by, he says it's our problem. When asked about the warrantee, the not so customer service friendly Len and his receptionist Yolanda, kept saying he will not replace it. We will never use or recommend this company to anyone.
- Approximate cost of services:
- $2,000.00