Randal from Mississauga

We recently had Ronal regrout an aging built-in shower stall. The shower had developed a slight leak, enough to rust the nails and edging in the drywall work around it, which resulted in a marble entry sill becoming badly rust-stained, so we had Ronal replace that piece as well. Ronal went out of his way to find a matching piece of marble, and he and his son did an excellent job. He adjusted the angle on the sill so it would drain back into the shower if it got wet, and the grout work makes the shower look brand new. Our only disappointment was the dust, which was unusually bad because he had to make several cuts in the old marble piece to get it out. In fairness Ronal did warn us of this. He cleaned up the washroom itself very well, but unfortunately the marble dust travelled all through the house and we still haven't got it all. I'm not sure that anything could have been done tp prevent this, so it's something to keep in mind if you're considering similar work. I wouldn't hesitate to recommend FGS, and will probably call them back one of these days to regrout another shower in a secondary washroom. One of the things I really liked is that they are a family operation - when he came to review and estimate the job, Ronal was accompanied by his daughter, who has architectural and design experience, and for the job itself he was assisted by his son. All three were very friendly, polite, and professional.

We were having issues with 30-yr-old builder-installed plumbing fixtures in our washrooms and wanted to replace them without changing cabinets or retiling. Rob came out and assessed the situation, giving us options and advising on some things that couldn't be done without reworking the shower tiles. We could not have arrived at a solution on our own, without his advice. A few weeks later he came back on the date he originally committed to, and got the work done in one day, including installing two new sinks and faucets in the original cabinetry. Everything looked very professional, the final cost was close to his estimate (note it was not a firm quote), and they cleaned up after themselves very well. A month later we have had no issues with the work and are very satisfied.

We hired Natanael in fall '13 to install new cabinets, countertops, backsplash, lighting, and patio door in our kitchen. We found him to be excellent to work with, a good listener and adviser, and very responsive. The crew and subcontractors were all polite and friendly, the type of people you don't mind having in your home. Perhaps most important, the work was done on time and on budget. The only reason I can't award a perfect 10 rating is that there were number of minor mistakes or issues which seemed to arise from the crew rushing to stay on schedule. Some of these, like problems with the installation of a cabinet or the range hood, were fixable, and Natanael came out promptly to make sure they were set right. However there were others which we are having to live with: some misaligned tiles here, a slight blemish from glue getting onto the cabinet face there, scratches in the new sink from grout residue not being cleaned out properly. In each case, the fix would have been too costly and just not worth it. But for people who are absolute perfectionists, these sorts of things might be a problem. Also, his countertop supplier is more of a granite guy and did not have a good selection of the Caeserstone that we wanted, making the process of picking a top stressful. That said, we are satisfied with the end result. Nearly a year later, everything is holding up well and we love the kitchen.