I would not recommend this company to anyone who is looking for professionalism from start to finish. I was given a written estimate by the salesman Ian and a couple of weeks later went into the office to write up the contract. Upon writing up the contract I was told by Kim at the office the estimate was wrong. TrueSeal could not honor the price because the glass insert costs were left off of the original estimate. I said I was fair and asked for a revised cost. It took Kim 4 attempts to come up with a cost and when she did she asked if I was fine with the revised cost. I accepted the revised cost and signed the contract. A couple of weeks later the salesman Ian called me and stated that the owner Deb would not honor the price on their contract because they were not making any money on it. I was frustrated as the price had already been adjusted and a deposit had been made. I did speak with the owner Deb and asked for my deposit back. The only thing TrueSeal did right was have my deposit cheque ready for me to pick up on the very next business day. When I did pick up the cheque bot the salesman Ian and the owner Deb was there in her office. Neither one came out to speak with me. I was handed the cheque and I was on my way. Like I said do not deal with this company if you are looking for professionalism from start to finish. In response to TrueSeal's reply, the salesman Ian knew I was going into the office on a Saturday. Ian told me to see Kim to write up a contract and that she would assist me, there was no conversation had at this time about missing glass costs. Both Ian and Kim were well aware of my pending arrival. While at the office, if Kim felt any intimidation it wasn't caused by me. Kim told me Ian had not accounted for the cost of glass and I asked her to requote. I was prepared to pay extra. Kim did not exude confidence in her job and stumbled a few times in costing the door. I received a different cost 4 times even though I did not change any aspect of my order. I asked Kim to give me a final number and told her what I had budgeted for based on Ian's initial quote. I had picked out the glass inserts "the Duo" and Kim had it calculated or so I thought into the new cost as it was written up on the contract. I made a deposit and two weeks later is when I got the call from Ian telling me that the owner Deb was not going to honor the contract because "they were not making enough money on the door". At no point in time was I ever offered a 40% discount on the glass after the contract and deposit was paid.
- Approximate cost of services:
- $2,500.00
- Company Response
It is unfortunate this is your stand on your interaction with Trueseal. When Ian visited your home, he did in fact give you an "estimate" on some work to be done at your home. He advised me you would be coming in to pick out a glass design for your entrance system as there a several to choose from varying greatly in price.
Unfortunately when you visited our showroom, both myself and Ian were away. This left Kim there to try to assist you with an estimate she was not informed on, but is experienced enough to know that unless a specific glass design is stated, it is not included in the price.
After feeling intimidated by the manner in which she was treated in our showroom, Kim decided to write the order up convinced she must be in the wrong.
Upon Ian's return, he confirmed with you that the glass had not been included in the price as you had not picked out a design. We did however offer you a 40% discount on the glass as compensation for any inconvenience incurred by you.
I apologise if you did not find this offer suffice or fair. As you stated, we were most happy to refund your deposit to you.Again I apologise, you are dissatisfied, however we most happily would have done this work for you if at all possible.