Since we have been fully satisfied with this same company in the past, we decided to forgo getting estimates from others and get our house updated during the 2014 March break. The price was very reasonable, and Alex D. did a great job in finding the proper windows and door for our home and got the order scheduled to be delivered during my holidays. I was quite satisfied up to this point and had no complaints through that process. Quality of the windows is 4 out of 5 (with some minor imperfections such as spacers moving up and down when windows are opened/closed), and the patio door lock is scuffing the white vinyl. This is purely the design of the product and will be monitored over time for any defects. I had my previous issues resolved today, and I thank HomeStars for the effective media that helped push this resolution. Thank you Canadian Choice for doing the right thing. I would have been a VERY happy customer if it would have been much sooner. Cheers!
- Approximate cost of services:
- $4,000.00
- What could this company do to improve their services?
- Better customer care. A little too much confusion and lack of response can leave your customers bitter and angry when their calls/texts/emails aren't being attended to in a proper manner. Quality can be top notch, but if customer care isn't there, you have nothing...
- Company Response
Hi Dan, thank you for your review. We truly appreciate your concerns and for giving us the opportunity to fix the problems you may have experienced prior to this review. We will be more than happy to speak with you if defects to occur with the patio door or any of the windows as our warranty entails. We thank you once again for your business from Canadian Choice Windows & Doors.