Reviews

4/10

We've been customers since 2014. The initial alarm and sensor install and service was excellent, with friendly helpful service, and good advice. The prices were all reasonable. Over the years, service has waned. We have had several false alarms where we did not get follow-up calls from the monitoring service. When we've called with questions, it is rare to get a returned call. We have spent the last 6 months trying to change our credit card for monthly payments, and have not yet succeeded. They either don't call back, or take a message but don't take any action.

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10/10

Nick from Cedar Coast did awesome work for us! I tried to schedule an initial quote some ten days in advance, but Nick was able to show up the next morning. We weren't quite decided on what we needed, but Nick instantly understood the problems we were trying to fix, and proposed creative and sensible solutions. He was patient when we hit him with last-minute requests and changes. In the end he replaced rotting staircase-rails, added more support the to staircase, replaced our deck railing, replaced a couple of wooden gates, replaced some rotten garden bed edges, and built an awesome new bike locker. His installation work was fantastic, and he used quality materials with thoughtful design. We'd definitely plan on using his services again.

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Company Response

Hi Nick,

Thanks for this review.
The bike storage was a fun project.
I like the way it transitions into the railing around the deck.
I hope there's enough room for bikes and more.

Thanks Nick.


First Review

10/10

After a summer of insect bites and a new cat, we decided to get screens for our 13 sliding windows. I called Lam's around noon on a Saturday and Steven said he could be there by 3 that day. His price over the phone was reasonable. Once he arrived he quickly noted the screens would be smaller than I had roughly guessed and lowered his quote. He measured up quickly and efficiently and showed me samples. He said they would be ready by the end of the week. He called 3 days later saying they were ready. His installation was quick and efficient, and all the screens fit just right. They blend in perfectly and we hardly know they are there. We are very impressed!

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10/10

What struck me most about Rob from Freeflo was his "can do" attitude, both over the phone and in person. I made it very clear that although we just needed a basic dryer vent cleaning, our job would be tricky, with the dryer installed in a very small cupboard, and venting somewhere unknown on tall, 3 storey duplex's pitched roof. He assured me that was no problem on the phone, and offered a very reasonable quote ($110). He arrived on time, and immediately set to work figuring out how to solve the problems. He managed to get the job done, safely and effectively, in a very short time. His charge was as quoted and our house and yard was left as clean as before he arrived. As a side note, our next door neighbours recently used a competitor who charged $140 for a similar job, and the contractor left a mess of dryer lint in our yard. Freeflo were clearly superior.

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Company Response

Hi Nick,

Thank you for the kind words, let us know if you have any further trouble and we'll be sure to help you out!

Thanks,

Robert Orford
Freeflo Ventilation Systems

9/10

We had Steve replace a 4 ft by 2 ft skylight on the pitched roof of a 3 storey duplex with a Velux skylight with solar-powered blind. Access was difficult, both inside and out, and Steve and his helper did a very careful, safe, and damage free installation. His final price exactly matched his original quote, and the Velux skylight is of excellent quality. Steve was professional throughout, and thoroughly cleaned after his visit. He carted off the old skylight and all rubbish. He came when he said he would and did the installation within 2 hours. The only reason this is not a 10 star review is that he could have provided a little more information on our options during the quotation process.

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10/10

Christine and her team did a phenomenal job of giving us a large amount of highly useable storage in a tiny garage while keeping room for our car too! The design process was excellent and Christine brought lots of great ideas to the table. She provided a 3D scale model of the final design plan which really helped visualise the result. She even included some offcut ProSlat storage panels for free. Her team had the installation done within a week of our initial contact. The installation crew were very polite and friendly, and did an excellent job. They even cleaned the garage so that it was cleaner than before they started. The Monkey Bars and shelves fit a huge amount of stuff and are super strong.

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10/10

George from SG3 was a pleasure to work with. There was no big sales pitch, he just gave us lots of really useful information, and answered all of our questions honestly and clearly. He didn't try to sell us options we didn't need and even talked us out of some we had been considering (to our relief). The most amazing thing was that his quote was the cheapest (by a wide margin) of 4 we sought and although we added several options back on, he didn't change the price by a cent. He stuck to his original quote throughout. We're very happy with the installation job and how the system functions. The 12 month contract is good, and automatically switches to month-to-month when it expires. We've had one false alarm and were amazed by the response time of the call centre and their interaction. We couldn't recommend them more highly.

1 of 1 people found this review helpful.
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Company Response

Thank you for using SG3 Security, the quick response is the result of SG3 Security using a local monitoring station.