Window replacement - whole house & patio door
Not recommended - unprofessional and bad installation leading to home damage. We originally decided to go with Canadian Choice based on reviews and mid-range price-point. Once our deposit was provided things changed towards a negative experience. Our sales rep Alex found it hard to do simple courtesy's such as return phone calls. Once the installation was scheduled the crew was unable to complete the job within the estimated time and took another entire day. When they determined this extra time was needed, they were not very flexible with the days and made us feel as though we were unable to be accomadating although we would have taken the days off work if we had known ahead of time. The installation techs were pleasant but messy and damaged a few things. Throwing construction material on top of our plants is not very considerate. Also some of the goods were not delivered as promised, Ie: mdf trim installed instead of the wooden trim we were promised and paid for. Now one month later we have a leak with a patio door they installed. We were told someone would come by on a specific day but was a no-show, no call and now can't get a hold of them. Every rainfall is resulting in damage to our home. At this point, we may have to call in someone else to fix the damage. Update after company response: The trim was in fact wood as promised, not sure how we missed this but do want to relay that this was our error and Canadian Choice Windows should not be judged poorly based on this. However, we still stand by our review based on scheduling issues and calls not being returned. Plus, the damaged plant being referred to was not the ones close to the window. Those plants are understandable and were replanted as needed elsewhere during the installation. It had to do with one that was not anywhere close and yet it seemed like material was being thrown away from the house directly at it. When we asked to be a little careful and throw it away from the tree, we were asked what's so special about it.
- Approximate cost of services:
- $8,800.00
- Company Response
Hello Dan, we are very concerned that you feel you have had a negative experience with our company. We are not perfect but we try to be and hope that all our customers are 100% satisfied, yet there is some things that are out of our control. Yes it is true that due to unforeseen complications in the scope of work we needed an extra entire day to complete the installation. We told you that we needed one more entire day, you replied that you were available only after 12, we then agreed that our installation team will come in the morning and finish work that needed to be done without you having to be home. We advised you that we needed you to keep the windows closed. When we arrived in the morning the windows were left open and we could not do any remaining work, as it involved capping. Therefore we had to book another day to complete the job.
One of your other concerns is that we have damaged your plant, we try to do our best to work around damaging any property but in your case there was no way around it as they were to close to the window. We did advise that if you did not want them damaged you should replant them for the time of installation.
You also claim that we provided MDF instead of wood, a recent visit to you home by our technician proved otherwise though. We would never provide something other than what is promised.
As to the leak of your door you have acknowledged that is a roof issue and has nothing to do with the door installed. When our service man showed up to your home(within a few days) to look at the leak you told him that you were aware of the roof issue and have already been in contact with the roofing company.
If we are wrong in any of this please don't hesitate to contact our service manager directly and we will try to resolve any issues.