Gabrielle from Toronto

Expert. Thorough. Straight talking. Nice! Charles was able to come assess and give a free quote right away. What a pleasant guy! He explained the scope of the problem and what he would do to address it clearly and thoroughly. Our basement rec room had had some mould visible on the walls. As Charles predicted, the mould was present far more extensively behind the walls, and in places we might not have expected - but he knew where to find it. His guys, pleasantly, courteously, thoughtfully, removed all of the affected materials in the room, right down to the concrete, on exactly the timeline that was initially proposed. The main work was done in a room that was double-sealed off from the rest of the house, with a hepa filter vacuum continually running (even while the moldtech crew was off-site), that left us feeling relaxed and assured that the air quality in the rest of our home was not being affected while the work was going on. They left the area perfectly clean! In all of our interactions, Charles took as much time as needed to answer every last one of our many questions, both about the main affected area in the basement and about other potential sites of concern. Over the course of the work, he identified issues in the house that had contributed to the growth of mould, and suggested manageable solutions. He was also able to recommend materials to reconstruct the affected room that would avoid mould regrowth. His wealth of knowledge and experience were invaluable. We also appreciated his calm, reliable, flexible manner. While the price we agreed upon was for the basement work, when we discovered some affected baseboard in two other rooms, Charles had these areas addressed without adding anything onto the original quote. Furthermore, he was able to come up with an easy, low cost solution to address mould on grouting in a bathroom and avoid a costly renovation. We had a ten out of ten experience with Charles and Moldtech. This is your guy!