Ben P in Brampton

I strongly recommend not hiring this company. Before we hired them to replace all of our doors and windows, we made it clear to the salesman that we wanted to have the window sills completely replaced, and he agreed. We didn't know the name for it at the time, but this means that they were to provide a "brick-to-brick" window replacement. Brock instead provided insert windows (cheaper) and left the old sills in place, complete with the old hacked-off mullions. To cover up the old sills and mullions, they installed the new window frames flush with the interior walls. We were unhappy with the insert windows because the glass size is reduced by about 2.5 inches in each dimension. Also, the windows installed flush with the interior walls (i.e., with no sills) looked really bad from the inside. When we complained, all they would agree to is to push the windows out to provide a sill, and to nail a one quarter inch thick strip of wood to cover up the old mullion and sill. This didn't help the looks of the windows much since they only pushed the windows out enough for a one inch sill, and used a one inch wide strip to cover up the old sill. A one inch sill is not sufficient, and the quarter inch strips looked unprofessional. The owner, John Nolet, was unsympathetic and argumentative. I ended up having to re-install all the windows and re-do the exterior aluminum trim myself, and to buy and install new interior sills, casings and trim. This was a horrendous experience.