Terrible experience! I will NEVER get this service again. Customer Service is the WORST! I was asked to make a review by the sales person (Oliver) who came to make a "free estimate". He was very pushy and talked me into giving him a down payment for the service. He over promised on the customer service and final results but, after talking to neighbors and consulting with other websites, I was disappointed to learn they just gave me an average price for what we got. I was also very disappointed with the scheduling of the job that was delayed by almost 3 weeks from the original date. The first scheduled app we had was cancelled because the installer NEVER CAME. The company NEVER CALLED and of course I was waiting for them. Big surprise to know that this company doesn't work on the weekends so there's no one attending for customer's calls.I called Oliver and he was too busy to call me back. When I called the next Monday morning I was ready to cancel the contract and the MANAGER promised me again they will do their best and that she will PERSONALLY call me to remind me of my next app. NEVER HAPPENED!!! and again the installer DIDN'T come until very late that day and of course NO ONE ANSWERING THE PHONE!! I called Oliver again and after 3 hours he called back. The installation of the windows is NOTHING that local companies could done differently. Hope I can never deal with them again.
- Approximate cost of services:
- $800.00
- What could this company do to improve their services?
- Have a real costumer services and pay their employees better so they don't push the sales to customers.
- Any advice to offer fellow homeowners facing a similar project?
- Look for another company.