Maureen and Derek Watt from Brampton

We hired AccuStar in June 2014 to do mold remediation of our basement closet, hallway and kitchenette. As well we paid Elizabeth of AccuStar $700 to do pre mold remediation Air Quality Testing. Elizabeth did the testing if our basement clothes closet, kitchenette, main floor living room and office, and second floor family room and master bedroom, along with the outside control. We expected a full detailed report analyzing the lab's results of her air quality testing. However, Elizabeth just emailed the lab's results! We had been assured by Elizabeth prior to paying for this testing that she would provide us with her report too, but this was definitely not the case after we paid for this testing! Additionally, from the first meeting with Elizabeth to give us a quote for doing mold remediation until the actual morning two weeks later that AccuStar was supposed to do the mold remediation, we were never infirmed at any time by email or phone that we had to pay 50% upfront before the work was to begin nor were we advised that we'd have to pay the balance owing of 50% at the end of mold remediation on the same day prior to post mold remediation air quality testing! As a result, when AccuStar emailed us early in the morning that work in our basement was to begin that they expected all payments that day, we were very shocked and upset by this company's very poor customer service! They even yelled at both of us on the phone rather than being a polite, caring mold remediation company! So, we immediately canceled the mold remediation job with AccuStar! If AccuStar had advised us in advance of their policy regarding payment, we would have likely continued with mold remediation by AccuStar. However, this was not the case and even their vice president was rude to us on the phone! Trust us, you do not want to deal with AccuStar! They caused us to have to start the whole process of getting quotes again from other companies which resulted in further mold spreading throughout our basement! I am very allergic to mold and am asthmatic! I had been very sick for a long time due to this mold, yet AccuStar didn't care about my health; all they cared about was making money! Definitely no it a company that should have a good rating with Home Star!