Marlene MacLeod - Etobicoke

I asked Brock Windows to come in to see if I could get the hardware to replace the window my son's friend sat on, the ones that fold in so you can clean them. Their office tried to help me over the phone and through e-mail when I was trying to explain what I needed. I believe it was John that came out and showd me it can't be fixed, because the whole frame had been twisted. he then sent in his man o take measurements etc. Within weeks maybe 5, it was replaced, good as new. Received a request in the mail for the warranty, ssent that back, knowing that all my windows and doors are covered, its just another piece on mind.( doesn't cover kids sitting on). With the home improvement credits, this was just alittle something that can be added on.