I am wondering if there is a group out there that has filed some sort of group complaint against Reliance Protectron? If so, then I would be more than pleased to join this group. I was a customer since 2010 and when I could no longer keep my business due to poor sales, I had to close shop. In February 2014, I contacted Reliance Protectron to inform them that I was going out of business and had to file a consumer proposal due to financial loss. I asked them to cancel my services and since I was not in arrears with any payments, I thought that this would be a straight forward cancellation. NOT THE CASE, they said that my contract was not over until August 2015. I explained to the CSR that I was going out of business and had no use for their alarm system. She said that it would cost $526 to cancel my contract. Can you say EXTORTION! The worse part of all is that they are now contacting my emergency contacts to get the payment. I trusted that information to Reliance Protectron and they informed me that my information would only be used in case of an emergency if they could not get in touch with me if my alarm was triggered. Well, they are now using these contacts to get their payment. It is pure extortion.
- Approximate cost of services:
- $526.00