We had our furnace installed only to have it break down the same day, on the 7th. The furnace broke down again on the 9th, 12th, 15th, 24th, and 25th. Three different technicians were sent over in total (sometimes not coming over for hours after the call was made), and each time they fiddled a little with the furnace and declared it fixed. Obviously that was not enough. After having taken time off of work and slept in a freezing home for several nights, the final service call resulted in someone calling the furnace manufacturer (York), who sent someone out and determined an incorrect part had been used.
This begs the question why 21 Degrees' three technicians didn't figure this out in the first place or even check with York. Moreover, no gestures were made to make up for their shoddy service. No apologies; no rebates. One would think that after so many problems in just a few weeks, they would be proactive in trying to figure out what was going on and ensure we were taken care of. When we called to lodge a formal complaint, we were directed to call York because it was their system that was faulty. There was no offer to do that on our behalf.
This company clearly does not take responsibility for any problems, and they do not understand the fundamentals of customer service. We now need an air conditioner and will not be giving 21 Degrees our business.
