After purchasing a new house we were set up by our builder to meet with Nu-Floors to pick our colour, backsplash, carpets and other flooring. At the start they treated us very poorly and were over 15 minutes late to start our appointment. The sales person that was a supposive experts did not really help us in choosing the colours we basically had to go around the store and pick out what we liked and then she would find the price taking 10 minutes each time. It seemed to be all about getting us out of there as quickly as possible without any thoughts as to what we required. After going back there several times I found them to not want to help us in any way that we are just a bother to them. If I was to build another house and the only choose with the builder was to use them I would choose a different builder.
- Approximate cost of services:
- $10,000.00
- Company Response
It's unfortunate we were not aware of the service we provided "Brian, Okotoks". Not that it will resolve his situation, but since his last experience, we have become aware that our Designer who worked with him needed coaching, as unfortunately she did not follow the Nu-Way Floor Fashions philosophy on Client Care. We sincerely apologize for the experience "Brian" had with us and hope we have an opportunity in the future to correct this incident.