Reviews

0/10

I received a $20,000.00 quote from A&A Masonry and I was pressured to sign the contract sooner than later because they said the price we negotiated was approved by the owner of the company and it was a great deal that won't last long. How true that was because after we signed the contract and were eager to get the project going they did not communicate with us unless we called or texted them. It was weeks of us trying to contact them to start the project (new steps, retaining wall, and concrete patio) and when a couple of guys came to do a site visit they were confused and we had to explain the project all over again. Once the guys left we were contacted by A&A Masonry again and they said it would cost us $12,000.00 more. We were obviously upset because the contract had already been signed and we were preparing for the project and cleared our schedule and then all of a sudden they wanted more money and would not honor the contract and we were left stranded. I understand there are hiccups and no company is perfect, but I was shocked how badly they treated us and I would not trust them with my money, which would've been $32,000.00 down the drain. A&A Masonry has such good reviews so it's such a shame it went this way and we fell through the concrete cracks.

6 of 6 people found this review helpful.
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Company Response

No work was done based on the trade showing up to find the job is more extensive than originally quoted for. I'm sorry that we could not work it out and get the job done.

This is clearly stated in our terms and conditions on our contracts.

0/10

When I first bought my house the Enpure Home company misrepresented themselves and said they were from the official gas company for my house. A hot water tank technician said he had to swap out my water heater tank and showed up unannounced soon after I moved into my new home. I found out soon after that these guys were not from the gas company, but now I was supposedly stuck in a 10 year contract with them since they had already swapped out my water tank for no apparent reason. It has been almost 9 and a half years with them and now my water tank broke down. An Enpure Home repair man came and said that I needed to get a new hot water tank, but I'd have to sign another 10 year contract. I said I'd rather just not get another tank installed and close my contract a few months early, but he said I would have to pay out my contract which would be hundreds of dollars to essentially buy a broken tank and that would be pointless to do. He also said he could install an old/used hot water tank, but he said it's not advised since those tanks can break again easily and cause more issues. I don't want a flooded basement so I said I'd rather just cancel my contract early and I would like to speak to a manager, but nobody seems to ever be available and my calls just go to voice mail and nobody bothers to call me back. I'm stuck with no hot water now and I have two young kids with me with no resolution in sight.

1 of 1 people found this review helpful.
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