Reviews

5/10

Mira Floors did the carpet install in our entire basement and stairwell. Their price was not the cheapest but was competitive and the saleswoman worked hard to earn our business. On the install there were a few issues. We had paid for upgraded under-pad, but when they unloaded the pad into the house I noticed it was the lower grade pad. When I asked the installer he tried to convince me it was the higher grade pad until I showed him where it was clearly labelled. He begrudgingly admitted it was the wrong pad and returned to the shop for the higher grade pad. That set them back but they completed half the install. I had taken a few days off work to be home so I was surprised the second day when no-one showed up to complete the job. After calling the shop and the saleswoman they sent someone over about noon by himself to finish. He ended up working until after we all went to bed. The next day we noticed the carpet lifted on the stairs and along several of the walls and the transitions into the mechanical room and closet weren't finished. Later the next week they finally sent someone back to fix the carpet. We received extensive apologies from the saleswoman and head installer but the experience was a little troubling. As such I can't say I would recommend them.

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Company Response

Thank you for taking the time to provide feedback on your experience with MIRA Floors. We are sorry the installation process didn’t go smoothly. We have shared your review with our installation manager and sales team to learn from it for future jobs. Getting the wrong carpet pad on a job site shouldn’t happen and we will ensure it doesn’t happen to anyone else. If you have any further concerns or feedback, you can contact me at 604-856-4799 – Kevin Bergstresser, Owner, MIRA Floors & Interiors

10/10

JMT did our roof and gutter replacement and it looks great. I would highly recommend them. John is approachable and passionate about roofing. His rates are competitive and they offer an excellent labour/materials warranty. He has a good friendly crew who work hard. John is true to his word in putting customer service first and is willing to go the extra mile. If you need roofing call JMT.

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Company Response

paul thank you for youre kind words my word is all i have i would never ever not do what i promise thanks again john