AlisonH in Scarborough

We had several quotes done before Kia and not one of them paid the same attention to what we wanted doing as Kia did. He made suggestions about moving light switches and adding plug sockets. He was also the only electrician who when we pointed out a faulty plug socket, actually took the time to remove the cover and right what was potentially a dangerous plug. Kia started work on the day that he promised and did the work that he had promised, and more. We came home from work one day and he had installed the wiring (at no extra cost) for an electric smoke detector and a carbon monoxide detector in the basement and the ground floor. He truly seemed to care about our safety overall, and would only reconnect the wiring for the stove once the drywall was back up (the voltage was very high and he was concerned we might electrocute ourselves). At no time did I ever feel bad for calling him and asking him questions or for asking him to have a look at another issue (although he picked up on most of the issues himself e.g. re-did the wiring in the garage without us asking). Overall, Kia and his crew worked very hard to make our home feel safe to live in. I would DEFINITELY use Kia again and would (and already have) recommend him to others.

We arranged for a dumpster to be delivered on Saturday morning and it arrived nice and early at 8am - no problem there. The problem arose when we arrived home on Thursday evening to find the dumpster gone - two days early and with no direction from us for it to be picked up. My boyfriend called and asked where it went and no-one knew. They are still trying to figure this one out. Bad, bad, bad customer service all around. UPDATE: We did eventually receive a credit from Blue for the inconsistencies. However, the Customer Service was still very poor quality, the manager was rude, and we never did receive a copy of our dumpster request that we requested several times. UPDATE #2: Since the last update, we have received a copy of our dumpster request.