Bill the actual owner was a friend. I thought going through him to redo our floors that not only would we get great service but I would be supporting a friends business. Everything was going great. Basement had been completed. He even did a couple of extra things for me. Main floor living room, hallway and den were done and they were great. Even worked well with our other contractors. Then it was time for the kitchen. He did the demo with his crew. At this point he had asked for some more money which was about $5000. I had given him the rest of the money already. Because they were even doing such a great job and doing those little extras I gave him an additional $500. That's when all hell broke loose. When cutting into our floor they hit a pipe which we thought was gas. It ultimately wasn't, it was a line for the A/C, but the gas company had cut our lines until we had all of them repaired. It cost an additional $1000 to pull up the entire floor. Bill felt really bad but couldn't continue until the lines and plywood was down. It only took a week, I called Bill to let him know he could resume. He told me he was on another job but would be back the following week. I continued to call him and he wouldn't answer my calls. When my mom called while we were away on vacation and was told Bill would call me back. It's been three years of trying to get a hold of Bill. When he didn't respond after three weeks I had to bring in another contractor. I didn't have a kitchen for over two months with a small 2 year old and a 10 year old. I had to get my kitchen complete. It cost me an additional $15,000 to complete my kitchen and $3500 of that was the kitchen floor. I tired calling Bill to let him know I wanted a refund for what my other contractor charged me for the floor. He continues to this day to not answer the phone. On a side note, Colleen the owner listed worked at Yorkdale Flooring. After Bill refused to call me back my new contractor said we could have put tile in the kitchen which is what we wanted originally but Bill said we couldn't. We were short wood flooring 8x8 foot space. When I called Colleen to ask if the flooring could be returned she flat out refused to return and refund. Both Heavely Floors Bill and Yorkdale Flooring Colleen are in cahoots together to take advantage of the consumer. I gave Bill $15,000 and Colleen $8,000 to do our floors and ended up with bad service and Bill taking money from us and not refunding it or completing the job. And Bill did not give us a receipt or a work order for the job because he never came back!!!! I would never recommend them To anyone!!!!!
- Approximate cost of services:
- $15,000.00